PNC Bank

Reviews

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  Worst customer service ever! My mother and I took my elderly grandparents here to look into getting a mortgage for the condo they were purchasing. They had a short time line to get a pre approval letter since they are from out of state we thought we would stop by since we were near it. The parking lot and drive through was empty and there were no customers inside. We walked in and there were 3 visible people working one was on the phone and no one said anything to us so we patiently waited in the lobby till the lady on the phone asked "do you need something". Obviously we need something, why would we be sitting in a bank if we didnt... who goes to a bank to just sit in the lobby. We got my grandparents up from the lobby and took them into her offiice to sit, they started explaining what we needed but the lady quickly dismised it and said that is not her job she would have to call someone. The lady even had it messed up how much the loan amount was that they needed because she did not listen to them. She dialed a nunber on the phone and gave it to my grandfather who couldnt hear the other person on the phone he then gave to my grandmother who again didnt understand what the lady on the phone wanted so my mother took the phone and figured out what they needed to do. Once we were finished with the phone conversation my grandmother said thank you and got up to leave but the lady never got up from her desk and never took her eyes of her computer screen except to roll her eyes and look at me and my mother with "why the hell are you all here" eyes. This was the WORST pnc bank I've ever been to. I have banked with them for over 5 years and even worked at a different branch for 2 years. I know their procedures and this branch was the worst by far. I will never go to this branch again. I have been trying to convince my mother to switch to pnc, but after this visit her first impression of it was not a good one, I highly doubt she or my grandparents will ever use them for any banking needs. Unfortunate for the company that this branch is representing them in such a horrible way.
  By Ashlee Renee, December 05, 2017

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